cancel
Showing results for 
Search instead for 
Did you mean: 
Refund8months
Advocate

Refund

I was charged for 8 months in a row and i was not being able to cancel or use the Account from spain now that im able to cancel it and ask for the refund they wanna give me 2 months??? for real??

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Refund8months 

You can't go on here and demand refunds as the forum isn't handled in that way. See the 'what is the community for' section.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

For any chance of a refund you must speak to staff direct via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Refund8months 

I’m not surprised you couldn’t use the account from Spain, but I am surprised you couldn’t cancel it.

What error message did you get?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.