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Can I get a refund for 9.99 for cinema membership

I have no recollection of ever paying for a movie membership and now I have been charged bloody 9.99 that I have no intention of using and have canceled the same but damn can I get a refund 


Same here, I signed up for the tv subscription a week ago, 6.99£,  then casually been getting a charge for Boost 6£ no idea what it is and then another charge of 9.99£ for the movie option which i didn't sign up for.   Now i can't seem to chat to anyone other than a bot that won't let me write to it.  So what's going on with this website have you found a solution?

Elite 2

You must have signed up to a bundle check your account on the now website ( ie this one)

Legend 5
Legend 5

@Blah @Ivo 

Sounds like you both took the entertainment membership offer on this part of the website.

This clearly says you’ll get a 7 day free trial of cinema and boost. Then it’s £9.99 and £6 unless cancelled.

It’s really up to you to pay attention to what is being taken out on any offer anywhere never mind on NOW. As for expecting staff to reply, they won’t.

Speak with staff via live chat. Avoid at all and any costs ‘Get help quicker’ and ‘Request a refund’ as they are both bots.
Make sure to be signed in and use the ‘How get in touch’ drop down.

Before you decide you don’t want boost, have a full read of this.
Also play the cancel game which is why I have been paying £2 a month for 2 years.

FYI that I do not work for NOW, just a NOW customer trying to help

@Blah @Ivo 

This is what has happened:-

Use the Live Chat link kindly posted by 
@gavs82008 to get these charges refunded.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.