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Patrick1234
Newbie

Billing

Last night I Recieved an email receipt for £9.99 for an entertainment package. my nowtv was turned off and I wasn’t watching it. I’ve since cancelled the subscription but still have been charged! My email address is [email removed]. I expect to be contacted to discuss a refund. 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Patrick1234 

Don’t expect that refund to happen unless you speak with staff directly through live chat. They don’t ever come on here.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

When you cancelled it, did you get confirmation email of that cancellation? If not then you didn’t finish the cancellation process.

As for live chat, make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Patrick1234 

And set a Payment PIN to prevent a repetition.

Have you scrapped, lost, had stolen, or sold, a device with a running Now subscription on it, without factory resetting it first, or having the opportunity to do that?

This can be at the root of such an issue.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.