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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Resolved! Querying a payment

Nowtv have taken an extra payment of £47.50 from my bank today (15/06/23).There is no record of this in my payments, is it possible to actually contact anyone to query this?

DianeR by Advocate
  • 2 replies
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Sky Atlantic

I recently paid for the Sky Atlantic subscription to watch Succession which I have now finished - I now can't see that membership in my account in order to cancel it - anybody else experienced this or know how to cancel it?

CAM6 by Newbie
  • 4 replies
  • 1 thanks


Am i correct in saying unless we pay £5 extgra a month i have to have adverts? if so can i opt out my 6 months package ? i really dont want to spend £10 a month on a streaming service and have to pay £5 extra to watch it advert free.....

Cully by Advocate
  • 16 replies
  • 1 thanks

Can't pay with PayPal

I can't pay with my paypal account, it tells me "something went wrong" every time I try. Any ideas how to fix? I wanted a sports day pass for 11.99 funds are in the account. No idea why this is such a problem.

James70 by Newbie
  • 1 replies
  • 0 thanks

Boost won’t work

I have had Boost for a while and never had issues with it. Today only 2 devices were watching (albeit the same show, not the first time we’ve done this) and boost would not let a 3rd screen access. The Help centre chat isn’t loading, won’t find my ac...

Mlevin87 by Advocate
  • 1 replies
  • 1 thanks

Resolved! Changing membership

Hi,I've got the full NOWtv package.  Due to personal reasons, I'd like to cancel all my membership options, but continue with the F1 package & the Boost package.  How is this possible, please? Thanks.