Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

How do I export a PDF of a bill with my details on it

How do I export a PDF of a bill with my details on it. Can I export a bill with date and personal details to use it as proof of address?

Broadband and Phone Should Have Activated Yesterday But Has Not But Payment Gone Out

My activation date was yesterday the 24th Dec but I am still connected to Sky Broadband....not Now Broadband Also it seems a payment went out yesterday even though I gather no payment should go out until my account goes LIVE I have had no messages to...

Been charged for Entertainment and Boost tonight when we did not make the purchase

Anyone else been charged for a package they did not purchase?

IT issues

I have to admit I am really not happy. I have been trying to reload my Now Player as it was not working and it is saying that my PC is not compatible with the player anymore - its very new so that does not make sense and has a decent processor. I c...

I request under GDPR Law for my account to be permanently deleted

Dear NowTVI request that you permanently delete my account and all my details held by your company under GDPR Law.

Static on phone

HiMy son rings my home number and gets static then we hear nothing,this has happen a lot and even stopped me ringing out or getting calls,I am in my 80’s and need a good phone line,this line was put in about 1970-80and trying to chat online is a wast...

Resolved! Unable to Cancel membership, complaints procedure a joke.

Dear NOW TV, My sports package was due to expire today, 23rd December 2021. I had tried to cancel my membership around the 12th December as I no longer need it, but there was no cancel option displayed anywhere, despite following the help guide. Ther...

Overcharged

Hello I joined now cinema just over a week ago for £5.99 a month for 3 months,the first day I was charged £5.99 twice as apparently they couldn’t find my account for my tv so they issued a voucher to my account,today they have taken a payment of £5 ...

problems with answer machine on now broadband

Hi everyone I'm supposed to have the Now answer machine facility where the dial tone changes if you have a message but this stopped working about a month ago. Annoyingly when I check the messages I have no messages until a Monday when all the message...

Now Billing lack of clarity

I normally pay £20 a month for my NowTV monthly sports pass £5 for Entertainment pass. Recently while trying to update my payment card, I noticed the payment was show £33 for sports pass and something higher too for the entertainment pass. I'll be gl...

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