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Anonymous User
Not applicable

Been charged for Entertainment and Boost tonight when we did not make the purchase

Anyone else been charged for a package they did not purchase?

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

Did you take out any offers from the offers section of the website? 

https://www.nowtv.com/offers

Are these memberships showing up on your account as an active membership?

https://www.nowtv.com/gb/account/membership

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hello, 

 

Thanks for the reply gavs82008, I have been a member of Now since 2016 and have the sports package ongoing. I took out the offer on Movies for £4.99 on the 23/12 and while watching 'A Boy Named Christmas' last night  Entertainment and Booster have been added without anyone requesting them.

I can only think that my account has been hacked. I have tried emailing [email removed] but have had a reply stating this email address is no longer used.

Is there another email address I can use to get in contact with customer services at all?

Merry Christmas !

gavs82008
Legend 5
Legend 5

@Anonymous User 

If you type the full email address without spaces the address will be removed because of GDPR reasons.

 

Is this the address? Picture below.

74C39D4E-E794-47EC-B605-86672E7EC784.jpeg

Is both memberships showing as active on your account?

 

Perhaps best to apply a payment PIN on your account.

https://help.nowtv.com/article/forgotten-parental-pin-payment-pin

Then change your password but ensure a force log out of all devices just to make sure.

https://help.nowtv.com/article/change-password

Hope you get it sorted! 

Merry Christmas also bud 😎

FYI that I do not work for NOW, just a NOW customer trying to help