24-12-2021 23:24
Anyone else been charged for a package they did not purchase?
25-12-2021 7:38
@Anonymous User
Did you take out any offers from the offers section of the website?
Are these memberships showing up on your account as an active membership?
https://www.nowtv.com/gb/account/membership
25-12-2021 15:58
Hello,
Thanks for the reply gavs82008, I have been a member of Now since 2016 and have the sports package ongoing. I took out the offer on Movies for £4.99 on the 23/12 and while watching 'A Boy Named Christmas' last night Entertainment and Booster have been added without anyone requesting them.
I can only think that my account has been hacked. I have tried emailing [email removed] but have had a reply stating this email address is no longer used.
Is there another email address I can use to get in contact with customer services at all?
Merry Christmas !
25-12-2021 18:56
@Anonymous User
If you type the full email address without spaces the address will be removed because of GDPR reasons.
Is this the address? Picture below.
Is both memberships showing as active on your account?
Perhaps best to apply a payment PIN on your account.
https://help.nowtv.com/article/forgotten-parental-pin-payment-pin
Then change your password but ensure a force log out of all devices just to make sure.
https://help.nowtv.com/article/change-password
Hope you get it sorted!
Merry Christmas also bud 😎