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DonnaRoberts197
Advocate

Overcharged

Hello I joined now cinema just over a week ago for £5.99 a month  for 3 months,the first day I was charged £5.99 twice as apparently they couldn’t find my account for my tv so they issued a voucher to my account,today they have taken a payment of £5 from my bank & it says next payment due 18th January!! By now I’m so annoyed I’ve paid £17 for just over a week!! I can’t get through to a person can anyone help please! Thank you 

7 Replies
gavs82008
Legend 5
Legend 5

@DonnaRoberts197 

You must have taken out the cinema, entertainment offer at £11.98, this comes with a week free trial of Boost then £5 unless cancelled.

 

https://www.nowtv.com/offers

 

ENTERTAINMENT & CINEMA+ BOOST FREE TRIAL

£19.98 £11.98 a month for 3 months.
Cancel anytime. Includes a 7 day free trial of Boost, after that it's £5 a month

 

New Cinema, Entertainment and Boost customers. After your 3 month offer, membership auto-renews monthly at £9.99 for Cinema and £9.99 for Entertainment. After 7 day free trial, Boost auto-renews at £5 a month. You can cancel anytime.

FYI that I do not work for NOW, just a NOW customer trying to help
DonnaRoberts197
Advocate

No it was definitely £5.99 as I removed the boost etc so it was just basic cinema pass £5.99 for 3 months,I was careful to do this as I already have sky & only wanted the cinema pass 

gavs82008
Legend 5
Legend 5

@DonnaRoberts197 

Half of the £11.98 is £5.99 and that accounts for both entertainment and cinema memberships. 

 

Each membership must be cancelled indivdually otherwise you will get separate charges. 

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@DonnaRoberts197 

Did you receive email confirmations stating that both boost and entertainment memberships were cancelled?

 

When you look in the "membership" section of your account, what active memberships do you see?

https://www.nowtv.com/gb/account/membership

 

FYI that I do not work for NOW, just a NOW customer trying to help
DonnaRoberts197
Advocate

I’ve just checked it’s definitely just the cinema at £5.99 they are offering me boost & the entertainment package as extras! I have taken a screenshot but don’t know how to show it!

gavs82008
Legend 5
Legend 5

@DonnaRoberts197 

Then you taken up the multiple offer on the website from my original link.

https://www.nowtv.com/offers

 

ENTERTAINMENT & CINEMA+ BOOST FREE TRIAL

£19.98 £11.98 a month for 3 months.
Cancel anytime. Includes a 7 day free trial of Boost, after that it's £5 a month.

 

They are not extras, it was all part of the same offer. 

 

You are best to head online and speak with staff to see what they can do, just mack sure you click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
DonnaRoberts197
Advocate

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