Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Cancelling membership

It is virtually impossible for me to navigate how to cancel my membership. I have also just paid for Boost, which I did not sign up for. Please can someone help me.Lesson to learn, never sign up for anything with NOW TV.

Charges

Hi I want to know why my bill has risen by £9 n can u tell me when my contract is expired plz

Bill

Why has my bill gone up by £9 I can’t find where to look at all my charges and how long my contract is for n that

Can't get thro on phone

Need to discuss renewal but tried several numbers and nothing is connecting. Is there a problem or another way to speak to a human. Thanks

increase in billing

I notice my monthly billing have gone from £26.50 to £43.50 for not apparent reason. Trying to get through to someone to discuss it is very hard work as your contact system is poor.

Billed for sports day pass

I’ve been billed for a sports pass on October 21st and November 4th, I 100% haven’t requested a sports pass not sure how to figure out how this has happened and if I’m able to get a refund ?

Payments

I am on the £20 monthly plan, but also am paying 6.99 extra for the entertainment pass however do no have access to films or series? I do not understand why this is the case.

Entertainment package not working

I’ve just signed up for the BT broadband package that includes Now TV Entertainment. I reviewed an email from NowTV to verify my email address but it doesn’t appear to be active and is asking me to buy TV Entertainment. Has anyone else gone through t...

Resolved! How do i stop payments going out of my account ? i am being charged for a membership i don't even ha

I took out a trial membership and it lapsed in July .I don't have a Now membership record apart from that, yet i am being charged 34.99 a month since then and 6 quid for boost.I have tried to get a refund via the bot , but they say they cant find my ...

Ive cancelled auto renew for hayu and still been charged

Ive cancelled auto renew for hayu and still been charged how do I totally cancel subscription and hopefully get money back

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