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Zwaggy
Advocate

Billed for sports day pass

I’ve been billed for a sports pass on October 21st and November 4th, I 100% haven’t requested a sports pass not sure how to figure out how this has happened and if I’m able to get a refund ? 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Zwaggy 

Day or month membership as they offer two types?

You should really put a payment PIN on your account to stop anything new starting without your say so.
https://help.nowtv.com/article/change-pin-settings

Then change your password and request ALL devices to be removed just to be sure.
https://help.nowtv.com/article/managing-my-devices

Then speak with staff via live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help