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Simon007
Newbie

increase in billing

I notice my monthly billing have gone from £26.50  to £43.50  for not apparent reason. Trying to get through to someone to discuss it is very hard work as your contact system is poor.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Simon007 

Sounds like your discounted rate has come to an end. It does only last 12 months and is it not a lifetime discount. 

You need to call the broadband team. Saying 'you' on here thinking you speak with staff is pointless I am afraid. 

Make sure to be signed in and use the number within the link.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

FYI that I do not work for NOW, just a NOW customer trying to help