Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Billed, despite them nnot delivering service 3 months already now.

I used Now while in hospital for a week, got home and could not use it, it keeps billing me £6.99 per month, very frustrating seeing these amounts come off every month, raised it with them, they told me they fixed it and then asked for feedback only ...

Bill increase £20 see my earlier post.

Hi folks, further to my post advising previous Broadband (Fibre) and calls bill £25.50 per month now jumped to £43.50 per month without ANY notification. I can see the reason by downloading and opening the actual bill. The discount for 'Fibre' of £10...

Bill for sky sports

I paid my monthly account for sky sports on 17th to now and can't get sports keeps coming up for payment ?

Moving a couple of miles down the road and want to know can I move my Now TV/Broadband with me ?

I am moving in a couple of weeks from one rented home to another, will only be a couple of miles as the crow flies and will be under the same local dialing code. Can I simply just move the account rather than cancelling and setting up a new one ? Al...

Billing address

Hi, For an insurance claim I need a utility bill with my name and address on it, since WiFi is the only utility in my name I need it to be this. Please can I be sent a bill for this month which has the receipt but also my name and address on it? Ma...

Broadband contract cancelled twice but still being charged

@ I've spoken to two different operators and been told on both occasions my account will be cancelled as requested, once in mid August and once in mid September. But the account is still active and money still being charged to my credit card. I'm goi...

now membership

i went to buy the entertainment deal that was £6.99 with a trial of cinema and boost but when i put in the details and went to get it now tv took out £1 then tried to take out the £6.99 i only put in the £6.99 so it declined and when i try to do it a...

Resolved! New landline number??

Moved home yesterday - landline working - BUT have no idea what my new number is!! No replies via NOW. Please advise. Thanks from a very frustrated NOW customer.

Resolved! Billing address not showing in PDF

Hi there!When I download a bill from the bills and payments, the PDF doesn't show me the billing address, and name. How can I get a bill that shows my billing address?

Resolved! In Regards to Movies etc

Hiya Everyone! Hope your all doing very well! I have a huge question to ask. I have been watching a lot of movies on Now TV, but lately I noticed some of the Jackass movies, and some animation movies are now no longer available? Does anyone know what...

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