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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Warning email

I’ve just received an email saying I’ve been watching Now TV abroad and must watch within UK or my account will be blocked! To date I’ve not used NowTV anywhere outside the UK though may be doing so in the next 2 weeks... that is if NowTV don’t unjus...

Resolved! Pricing Advice

HiNew to NOW TV. Have also got Prime and Netflix and will need to leave one of them as three are obviously costly!I was thinking of keeping Now TV and leaving Netflix (a novice at them all really) and this evening, decided to watch Mission Impossible...

Delete account

Hi, I am an Irish customer but I am after setting up a nowTV account under the British website. I would like to DELETE my account completely including all banking information. I will set it up again under the Irish site once this account has been del...

And still no reply

The customer service is non existentThe informations are just sidetracksNot worth the money or the stressWould definately NOT recommendHave a lovely dayKind regardsRoberto C Smith  Labels 

VERY POOR CUSTOMER SERVICE

The customer service is non existentThe informations are just sidetracksNot worth the money or the stressWould definately NOT recommendHave a lovely dayKind regardsRoberto C Smith  Labels 

Still being charged after cancelling.

I can cancelled my pass a few days before the renewal date but have still been charged again. I did not receive any acknowledgment or email. I have cancelled it again today but this time I did receive an email. The only way I have been able to contac...

Resolved! Pass vanished!?

OMG! Panic! Change the alert lightbulb to red. Etc.. Misses-Me bought a 2 month pass from Currys as (weirdly) its cheaper than just buying two months online, and added the pass code into the system as normal.Great.. two more months of watching her, w...

Can't log in

When I click on the log in box on my mobile and lap top it goes straight to a blank screen. Anyone else had these issues? I've tried clearing my cache and cookies.

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