I can cancelled my pass a few days before the renewal date but have still been charged again. I did not receive any acknowledgment or email.
I have cancelled it again today but this time I did receive an email.
The only way I have been able to contact NowTV is through the complaint form.
Please arrange for a refund.
Hi @Anonymous User
If you had to Cancel a second time, then its fair to say that the first Cancel didn’t work; NowTV don’t make this process very easy
Besides the email, it’s worth revisiting the Pass in My Account/Passes & Vouchers to ensure that it reflects the cancellation.
To get your refund, you will need to contact Live Chat, also something that NowTV don’t make very easy.
You can contact them here, though:-
Live Chat and Send Us a Message:-
Now TV have been really good and professional, I have had email replies and they have responded really quickly. The only thing I can really say is that if you have an issue, they will sort it out. Totally pleased with the result.