cancel
Showing results for 
Search instead for 
Did you mean: 
Enigma80
Advocate

Keep cancelling cinema pass, but keep getting charged for it

Hi all,

I started off with a few free passes over Summer.   I cancelled the Cinema pass, but the money keeps coming out of my account.  I decided to keep the entertainment pass though which I am happy to pay for.

However, I have no need for the sky cinema package as I have that already on Virgin.  So I don't know why it keeps reinstating the cinema pass everytime I cancel it.

I've just realised this, so I have been charged for a few months as I keep thinking I've cancelled it already.

Please advise.

Labels (1)
0 Thanks
Reply
6 Replies
NOW TV Team Chris-D
NOW TV Team

Re: Keep cancelling cinema pass, but keep getting charged for it


@Enigma80 wrote:

Hi all,

I started off with a few free passes over Summer.   I cancelled the Cinema pass, but the money keeps coming out of my account.  I decided to keep the entertainment pass though which I am happy to pay for.

However, I have no need for the sky cinema package as I have that already on Virgin.  So I don't know why it keeps reinstating the cinema pass everytime I cancel it.

I've just realised this, so I have been charged for a few months as I keep thinking I've cancelled it already.

Please advise.



@Enigma80 wrote:

Hi all,

I started off with a few free passes over Summer.   I cancelled the Cinema pass, but the money keeps coming out of my account.  I decided to keep the entertainment pass though which I am happy to pay for.

However, I have no need for the sky cinema package as I have that already on Virgin.  So I don't know why it keeps reinstating the cinema pass everytime I cancel it.

I've just realised this, so I have been charged for a few months as I keep thinking I've cancelled it already.

Please advise.


@Enigma80

 

Hi, this should not have happened if you cancelled the pass so we have actioned your account and refunded you.

We apologise for the inconvenience caused.

Please also check your email for confirmation 🙂

 

0 Thanks
Reply
Enigma80
Advocate

Re: Keep cancelling cinema pass, but keep getting charged for it

Thank you for your help on this, it is much appreciated.

0 Thanks
Reply

Re: Keep cancelling cinema pass, but keep getting charged for it

I`ve had similar problems trying to cancel after a free trial and now I can`t access my account to be able to do anything and can not find a contact number to get through to anyone to sort this out

0 Thanks
Reply
Enigma80
Advocate

Re: Keep cancelling cinema pass, but keep getting charged for it

Put up a post and explain your problem, and someone from Customer Services will get in touch eventually.  They seem to be based in the US so reponses to posts may not arrive until later in the evneing or through the night at some point.

0 Thanks
Reply
Mega1
Newbie

Re: Keep cancelling cinema pass, but keep getting charged for it

I started the free trial and cancelled it on the same day, yet I still got charged £7.99. I went on my account and there is no pass to be cancelled even though I’ve been charged.
0 Thanks
Reply
NOW TV Team Tony-D
NOW TV Team

Re: Keep cancelling cinema pass, but keep getting charged for it

@Mega1 

 

Sounds like you may have more than one account set up. Can you remember any other email addresses or usernames you may have used?

 

Thank you

0 Thanks
Reply