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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Hacked account

There is another user using my details and it has just charged me two sent of fees! Can someone help please? There is no customer service number 


Hi! I last payed my account on the 16th March which meant it was due to be billed again on the 16th April which is 6 days away, but my account has been switched off and I don’t understand why because it is not due to be billed yet? I want my account ...

payment details

i deteled my card a few weeks ago. when i try to add new payment or update payment i doesnt always load and when it does it takes me to a page saying ready to go before i even have the chance to put my card details in! any ideas?


I would like to receive my bills with my name and address. Can you please send me a bill including my details to my email. 


If my account is not back on now I will be contacting police because use are a joke use took a double payment off me last month and now this! Absolute joke and my account best be back on now!

Very poor customer service

Horrible customer service, asked them to transfer line to new address, bill gone up double I used to pay, no notice from NOW TV, no answer for call or live chat. Cancelling call after 30-40 minuted. I was no.1 in line while on live chat waited hours.


My bill gone up since I transfereed my line to new address, unable to get in touch with them