Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Broadband switch refund due

I have switched today from Now Broadband to a new provider. My bill was paid on 6/8/2019 for a full month. Looking a the account today it shows I am due a refund but looks like I will not get it until 6/9/2019! I had contacted the helpline a few week...

Service cancelled

I am late paying my bill and my broadband service has been cancelled I am going to be paying on Thursday... When I pay will I have my service reinstated or will I have to reapply all over again? Thanks in advance

Forgot to cancel subscription

Hi,I used a one month sports pass last month and forgot to cancel!logged on today (one day after trial ended) and just realised. Please could I be refunded?Many Thanks,Stuart

Refund needed.

My account has taken payments for the cinema pass the past 2 months when I never signed up for this service. I have had the £7.99 entertainment pass set up for a while, but for some reason there has been additional payments of £11.99 the past 2 mont...

I cannot add my bank card to account to buy a pass

I’m having trouble adding my bank card to buy an entertainment pass it keeps saying the details are wrong there are no saved cards on the account this is the first one I have used

Broadband buddy

In my account there is no option to set up broadband buddy nor to turn it off or to allow/block certain sites

Billing

I have been paying twice each month since April £11.99 and£7.99 sometimes £8.99 I have been trying to ring now tv but every number I have is not the right number this is a very poor customer service I hope someone can help me

New pass not showing in MY Passes.

As my entertainment pass runs out in 13 days on the 9th Nov. I entered a new voucher number for a 2 month pass. It said this would take me up to 9th January so I hit apply voucher. Went back to my Passes and it is not showing and says I will be charg...

Sky Sports won't cancel

I won a Sky Sports pass, I entered the code and immediately cancelled the subscription so that once the free period had ended I would not be charged. I have recently found out that I have been charged each month after the free period even though I c...

Sky Sports 1 Month Pass Cancellation

I currently have a Sky Sports 1 Month Pass which I purchased from Currys PC World. I applied it to my account on 19/10/2019. I just wanted to know if there was a particular time when to cancel it in order to avoid being charged full price on the 19/1...

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