Hi @Anonymous User
Strangely enough a couple of people have reported this that when going to My Account > Settings & Pins whilst logged in with their Broadband account there is no sign of the Broadband Buddy feature.
I believe they tried various internet browsers without any success.
Give the NowTV Broadband Team a call where they will make the necessary changes to your Broadband Buddy settings their end and whilst on the phone ask them can they fix the Broadband Buddy to enable you to make any future changes without the need to contact them every time.
You should find their telephone number under My Account > Orders & Appointments (click the green arrow next to your live date) or alternatively go to Broadband & Calls and keep clicking the Moving Home section on screen until the phone number appears.
The Moving Home number is the same telephone number for all NowTV Broadband & Phone enquiries.
