28-10-2019 14:47
I have been paying twice each month since April £11.99 and£7.99 sometimes £8.99 I have been trying to ring now tv but every number I have is not the right number this is a very poor customer service I hope someone can help me
28-10-2019 16:08
Hi @Anonymous User
These are the prices for an Entertainment pass (£7.99, and later £8.99) and a Movies Pass (£11.99).
You can cancel these for yourself under My Account/Passes & vouchers.
Make sure you go through all four steps for each so they are really cancelled.
If you can’t see them there, then you probably have a second account open; if you can’t remember the details, then there is no phone number you can call, but you can talk to Live Chat about it, thus:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>