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Qw
Newbie

Charged twice

How do I contact a human at Now TV to discuss a Billing Problem? I have been charged twice!
Live Chat is a bit that only gives me certain topics to choose from - this is not helpful. I need a PERSON to look into this.

Please can anyone help?

5 REPLIES 5
chilli2
Elite 2

@Qw charged twice for what?

Qw
Newbie
Monthly subscription
chilli2
Elite 2

@Qw Broadband? TV package?

charged twice for what?

Qw
Newbie
Sky Sports
gavs82008
Legend 5
Legend 5

@Qw 

You didn’t get live chat. Sounds like you got ‘Get Help quicker’ or ‘Request a refund’ both which are bots.

Whereas live chat is speaking to staff. To get this you need to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/membership-options-prices

FYI that I do not work for NOW, just a NOW customer trying to help