Hi @Anonymous User
Why don't you phone the NowTV Broadband Team or alternatively get in touch with their live chat online web service for the answers ?
You can contact nowtv by opening up the link below and if you sign in with your Broadband account details a telephone number should appear somewhere on the link screen or alternatively if you haven't got access to a telephone or prefer to use the live chat service online, then towards the bottom half of the link screen click on the small green arrow directly underneath "How to Get in Touch" to reveal the live chat button .
https://help.nowtv.com/gb/get-in-touch/now-broadband-calls/now-broadband-installation-and-setup
