Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

If there was a place called hell, it would be NOW TV

It is impossible to speak to anyone, you just get sent round and round in circles. You can't change your password because it is email the wrong the email address and you can't change it. You buy a Sports Day pass and then you can't use it.Utterly use...

Been cutoff despite DD details not changed AND cannot make an immediate payment (fails)

Difficult to fix without having broadband but I just want to pay and get back online.- Initial setup and first month payments paid by DD (~Aug)- Issues with service so compensation amount covered more recent payments- Most recent payment failed and a...

can someone explain why credit carried over means pay double on Jan 4 HELP

Broadband & CallsPaid on 4 Jan 2024Monthly recurring charges ( I paid £28.50 in Dec but £56.00 was taken from my acct for Jan £28.50Calls usage£0.00 Credit carried from previous period LOL£28.50Total£57.00 i also was never informed of the ...

Getting an email saying payment outstanding but I have paid!

I have received multiple emails now from NowTV saying that my Jan payment is overdue, however the payment screen shows that payment have been received.The last email said that unless this is resolved my internet will be cut off and I can not speak to...

Request a refund bot broken

Bot in chat will not progress past saying it needs more information

Billed three time's

Hi I need to understand why I have been charged three times for the same amount. References numbers are different.

Am abroad and cannot download the app

Have subscribed today and cannot use it. Therefore, am requesting refund.

Resolved! Close/delete account permanently account

Hello,Thank you in advance for your help.How can I close/delete account permanently account?

Resolved! Cancelled before end of 7-day free trial but was still charged

I have signed up for Cinema and Entertainment memberships on December 29th for a 7-day free trial. I cancelled it today (a day before completing 7 days) and was still charged £9.99 for Entertainment. How can I request a refund?

Change my email

Why am I unable to change my email address? Totally useless website sending me in circles. I cannot access the original email so the system is completely flawed

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