Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Can't log in

When I click on the log in box on my mobile and lap top it goes straight to a blank screen. Anyone else had these issues? I've tried clearing my cache and cookies.

Now TV scam

I just had an email from Now TV saying we've given you a 3 month entertainment pass for free which will renew at £8 a month. And that this has already been added to my account!This is actually illegal.Putting customers on a subscription without them ...

I orderd now tv broadband but now I check to see my order now says cancelled

I ordered my now tv broadband package over a week ago and all went well. I checked today to see my order now says it is cancelled and my kits delivery and turn on date are now on hold. I've have tried ringing but they hung up on me and then rang agai...

Resolved! Activation of pass

Just subscribed to NowTV with smart stick. Trying to watch through app on my phone - says I needs an Entertainment Pass ... I’ve just bought one - how long do I need to wait?

Resolved! Setting up two accounts with one email address and one payment address

Hi just wondered if you can help. I would like to buy and install new tv for my elderly parents, they live at a different address to me but I was wanted to have the account on my email address and look after the payment, how can I do this as my email...

Apply a voucher button missing

I had a 3 month entertainment pass and before it finished I clicked cancel so it would not charge me again.However I have bought a pass from a high street store and want to apply it as I only have 4 days left on the current one.I have gone into my ac...

Resolved! Don't see option to cancel unactivated day pass

I don't see any option to cancel my unactivated day pass. I cannot use the pass because I'm not in UK and I'm on Linux - both unclear when I was buying the pass. I haven't used the pass yet and it hasn't been 24 hours. I'd like to cancel it.

Impossible to order?

I’m not sure if anyone else has had the same issues as I’ve had trying to order Now Broadband:- Moved to a new house that has a Sky Line, so figured BT, Sky, NowTV and TalkTalk all viable options to use existing line. NowTV presented the best value/o...

Issue with my bill

Why is my bill different every month

How can I close my account and remove my details? I don't want my details to be stored after.

i want to delete my credit card information and my now tv account FULLY.i do not want my information stored on your system thanksjonathan

Community

Account & Billing

Discussions