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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Can't log in

When I click on the log in box on my mobile and lap top it goes straight to a blank screen. Anyone else had these issues? I've tried clearing my cache and cookies.

Now TV scam

I just had an email from Now TV saying we've given you a 3 month entertainment pass for free which will renew at £8 a month. And that this has already been added to my account!This is actually illegal.Putting customers on a subscription without them ...

Resolved! Activation of pass

Just subscribed to NowTV with smart stick. Trying to watch through app on my phone - says I needs an Entertainment Pass ... I’ve just bought one - how long do I need to wait?

Apply a voucher button missing

I had a 3 month entertainment pass and before it finished I clicked cancel so it would not charge me again.However I have bought a pass from a high street store and want to apply it as I only have 4 days left on the current one.I have gone into my ac...

Resolved! Don't see option to cancel unactivated day pass

I don't see any option to cancel my unactivated day pass. I cannot use the pass because I'm not in UK and I'm on Linux - both unclear when I was buying the pass. I haven't used the pass yet and it hasn't been 24 hours. I'd like to cancel it.

Impossible to order?

I’m not sure if anyone else has had the same issues as I’ve had trying to order Now Broadband:- Moved to a new house that has a Sky Line, so figured BT, Sky, NowTV and TalkTalk all viable options to use existing line. NowTV presented the best value/o...