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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

NowTV not responding

NowTV progresses me though the log-in and to the choice of channels but then orivides a blank pane!Why?It's been like this all afternoon 14:30-17:30.Can I claim back the time related subscription?

6 month Entertainment pack not working

I've paid £23.97 for 6 months entertainment but when I got to passes it just says start free trial and if I try to start a program it just takes me to the section to start trial. My order reference is 451M136031213.  Thanks Martin

Annoying Parental Control

Hello, I have recieved an email with part of the email stating the below: "Soon you will have to enter a PIN every time you start watching most live channels on your Sky Cinema Pass. This is being applied to protect younger viewers from streaming 12+...

I am not a number, I'm a free man

Just got an email about having to use pin numbers to access live tv. I live in a household of over 18s and don't understand why I have to suffer because a few parents cannot learn to control their kids. Come on NOW tv, we are not all the same and suc...

Unauthorised Payments Taken

I’ve recently noticed that for the past year and a bit I’ve been paying for two Now tv accounts. I’ve contacted now tv who have been useless. Not replied too me for two week. I emailed them 4 times. They’ve taken my money from my account without me k...

Unauthorised Subscriptions

We already have Netflix and Amazon Prime,  we  got Now TV so that my husband could watch Sky Sports when he wanted to via a Sports Pass.  Today, a year later I see that we have had money taken from our account every month for a Kids Month Pass of £3....