Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Charged twice

We have been charged twice, never know when the correct billing date is, goes out in the middle of the day separate times! Finding it hard to get a way to contact a actual person to sort this instead of the nowbot! Anyone who can help i'd appreciate ...

Resolved! Account

Just had a notification from Now saying my sports an boost package is all set up. Then a notification from my bank saying £40.99 has been taken out of my account.!! I had now tv about 3 years ago. Just the standard package. I cancelled it when I move...

Complain for now tv

My name is Sandra McNally like have bank account details remove off now tv want put complaints in what happen was £4.99 was rejected because my bank went into overdraft because of NOW TV trying to take 499 when I cancelled the description so you’re r...

Booster charge

Spoiler I have a £6 boost charge on my account and no idea what that is

Boost

If I have cancelled my now membership which was due to be paid on the 28th of this month. Will my boost for now be cancelled also? This payment is due to go out on the 9th February.

Resolved! I have been charged for Cinema and Boost BUT never signed up.

I have been charged for Cinema and Boost never signed up.I signed up for 7-day FREE Entertainment trial which was renewed as I still needed.I did not sign up for Cinema OR Boost, so please refund.

Charged for cinema package and boost - never asked for those!

I signed up for an Entertrainment package, which was recently auto-renewed; so far, so good. Unfortunately, I also got charged for a Cinema package and a Boost - both are unwanted and were never requested. I expect a refund as I have no need for any ...

Double payment taken has been taken

HelloI subscribed to 7 days free trial with Now TV.but happened was a deduction of £9.99 was made immediately after I subscribed on 17/01/2024. Then today 22/01/2024 again another £9.99 has been deducted.Whats going on please?

Can't make payment

Hi,Apparently my account is suspended as I didn't make the last payment however my account shows it was paid in the 5th Jan. I have tried to make a payment as requested using two different cards that both have loads of credit but every time I'm told...

Trying to cancel subscription

Trying to cancel subscriptions to which I can not ever remember taking out. Not showing in membership as any subscriptions but payment card details there and payments being taken each month.

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