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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Requesting a refund

I have been charged twice for a sports day 24 hours membership but I'm struggling to request a refund. I've tried to chat to bot but I can't.Any help would be great

Mia1 by • Newbie
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Cancelling a NOW TV contract

Apparently I have a membership.  I have no idea what I am a member of, but debits have been hitting my credit card since last March.  I have now blocked them via the credit card but have no idea how to cancel the contract.  I managed to sign in but w...

oldJane by • Newbie
  • 237 Views
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billing

I haven't watched anything on here in a while, and when I went today it won't let me watch anything till I pay. However, I have the bank statements that show I've been paying for months now.

Anna2 by • Newbie
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Resolved! Charged for a service i did not choose

Hi All I recently came back to NOW after many years away, i took up the the 6.99 deal for 6 months on the entertainment package. That was on the 3rd November, today the 10th i find that i have been billed 9.99 for cinema and the boost is now active a...

Getting membership set up and charged and it's not me

Hi,Anyone else finding that every month they suddenly get subscribed to a new channel (ours is cinema) that you don't want have not signed up to and then get charged for it. It happened in December and then again in January. I changed the password an...

Gill by • Newbie
  • 267 Views
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Charged after cancelling membership

Had an offer on for movies, signed to cancel at end of billing period and rejected offer to stay, but have just been charged an additional £2.99 for another month, despite being due to end on 17 January.

VJW22 by • Advocate
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NOW SPORTS DAY

Hi I have been a customer for some time, but I have never had a sports membership of any type.But for some unknown reason i have been charged £11.99 for a sports membership that I have not and will not use?  I did get a confirmation email on 16/01/24...

Resolved! Now Sports Membership offer £26.99

I just signed up this month for 6 months for £26.99 and it says it'll be £34.99 thereafter. It said cancel anytime so I assumed I could cancel anytime and not pay anything further? But not sure now. It also says I will lose my special offer if I canc...

Haych by • Advocate
  • 1066 Views
  • 10 replies
  • 4 thanks

Overcharged again

For the 2nd month in a row I've been overcharged for my broadband, despite having spoken to someone last month who assured me that it wouldn't happen this month and I would have a credit on the account.I am supposed to be charged £20 pm  for broadban...

HT by • Advocate
  • 1057 Views
  • 4 replies
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