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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Bad customer service and connection on site!!

I was seriously considering taking out broadband with now tv after there ‘free trial’ tv but I don’t think I’ll bother! Money-making scam rip off merchants!! *smallprint on broadband offers says prices change at any time and I’ve read numerous commen...

Resolved! 10p charge

Hi! I recently changed the bank card I use for payments. A 10p charge appeared claiming to be from NowTV. Presumably testing that the bank account is valid?Can anyone confirm that this is normal?(I’m not worried about a refund )Kind regards, Pat.

Showing content to guests - Can I?

Hi All, My partner and I have recently moved into a new home and are in the middle of a renovation. Part of the property is being converting into an AirB&B. Is there a way of us using our NowTV account on the telly in the airb&b for when guests stay?...

Charged after cancelling

I purchased the free trial for the entertainment pass.Cancelled before expiry.Got an email confirming cancellation. Next thing I am charged 11.99 for the Sky Cinema Month pass, and when I go to cancel this and complain looks like I've also been signe...

Cancelled pass still being charged for thru sky

Hi I have been trying for months to get hold of now tv customer service, cannot find an email or contact number.the web bot is useless and doesn't cover my problem. For 7yrs I have paid for my now tv pass thru my sky account but I am unable to stop t...

TV account number wont register

I'm am trying to set up my Now TV account and I'm entering in the EXACT same details as I am when I switched, only to be told "something is wrong,please provide the same details" I just want my TV part of my account active. How long does it take? I h...

Change or billing method to Apple

Hi I now have now tv on my Apple TV box and would like to change my billing method to use Apple/iTunes but cannot see any method of doing this and customer support is non existent apart from pages of stock answers