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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Payment details

Hi there, I have been having monthly issues regarding my payments from now tv broadband. I recently changed banks and updated my payment details accordingly. However every month since updating my payment details now tv have been unable to take paymen...

Cancelled within time limit - still charged

I all, I logged on to my account & cancelled my nowTV entertainment pass - as today was the expiration date. Yet my bank is still showing £8.99 being taken from my account. Clearly something is't quite right. NowTV - please help. Warmest regards, Zod...


Hi all, In the begging of April we moved to our new flat and we trust in Now TV to be our new broadband. From one month ago, every week we’re receiving emails saying that our service it will be cancelled, we call back to you every time to let you kno...

Rejoining NowTv

I quit NowTv yesterday but after a lot of thought, I have decided to rejoin, with the same plan i had before I quit. I would appreciate some help.   evan

Unable to purchase or view passes

I tried to purchase passes about two weeks ago, but when I log in it just says that "We're having trouble displaying your Passes" under Passes and Vouchers, as well as Bills & Payments section. I am unable to view anything. When I try and add a pass ...

Resolved! End of contract. New price £15 more!

My contract is up in a couple of weeks. It's going from £25 to £40. My work hours have been reduced, due to covid 19. I can't afford to pay the new price. Will I be able to get it back down to £25


hi, i was wondering how i can delete my account, but can’t find anywhere to do it? thanks 

Removal of payment details

I want my payment details removed off my account, and am unable to do this myself. I am unable to call any number, I am unable to use live chat.  The awful circle jerk website sends you round the bend, offering no useful way to contact a company rep....