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Setup & Performance

Discussions

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How to cancel an engineer visit

Couldn't find any advice or phone number for reporting loss of dial tone. Finally got through on the 0330 number meant for broadband and booked an engineer to come. Next day the dial tone is magically back! Can't be bothered to go through the perform...

Poor Service

They cancelled my account saying that I did not book an appointment, when I called more than 5 times due they change my appointment date. They have a calendar and you can choose the day, also at weekends, but if you choose weekend day they are gonna ...

Resolved! NOW TV Broadband WiFi doesn't reach garden room

Apologies in advance that I'm a bit of a technophobe - please take this into account when replying!We live in a Victorian house (thick walls) and our router is at the front. We have a room in the garden and need WiFi there, also in upstairs back room...

Jelly by • Mentor
  • 3085 Views
  • 22 replies
  • 10 thanks

Broadband Issues

Anyone having issues in the Hertfordshire area? Wifi hasn’t worked since i came home from work 5pm yesterday! 

DOdell by • Newbie
  • 651 Views
  • 4 replies
  • 0 thanks

Engineer no shows 2 visits in a row and counting

Booked the engineer to come in on Friday morning, get a text saying he’s come and finished despite not seeing anyone turn up.I call up again on Saturday and explain what happened. We troubleshoot and still no internet. Customer service tells me I nee...

EA10 by • Advocate
  • 409 Views
  • 3 replies
  • 1 thanks

Broadband not activated

Ive just switched to Now broadband and was informed via email that my broadband would be activate before midnight on 16/10. It’s now 17/10 and still no broadband. I was also told that there would be no interruption in my service. Is this kind of dela...

Slay by • Newbie
  • 378 Views
  • 2 replies
  • 1 thanks

Resolved! Engineer not turned up

I had a scheduled engineer visit for today between 8am - 1pm to install broadband and phone line. No one has arrived or called or messaged yet and it's almost 5pm! The line didn't activate itself either. So I called Now TV, but I was only told to wai...

Anica by • Observer
  • 1661 Views
  • 7 replies
  • 1 thanks
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