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Setup & Performance

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hi

Hi,My broadband was supposed to go up today but it isn't working. The internet light on the hub 2 is not on. I've tried disconnecting and reconnecting the line. My service status says "Your broadband and calls haven't gone live yet." Is there a 24 ho...

Very slow upload speed

Hi, I'm getting very slow upload speeds with my NowTV Hub, always below 1 Mbps.  Have tested with a wired connection directly to the hub. Wireless access has been disabled so no other devices are currently using the connection. In most recent test, S...

Engineer Visit

I had an appointment for an engineer visit on 9/9 in the morning and he didn't show up. I called the Now TV team (which is extremely hard to connect with) and they told me to wait. THe next day they called me back to offer me another engineer visit o...

No Mobile Month Pass

I bought a day pass for sky sports and was supposed to get 3 months mobile pass which hasnt happened. Chat isnt working and cant find a number to call. Can anyone help ?

Viewing Stopped on now tv app on Android

Now tv used to work fine on android, but suddenly get message 'viewing  stopped ' when trying to watch sport.   No error numbers or anything.  Can't find help solutions and have uninstalled and then reinstalled several times but still no sport just v...

Extremely bad customer service

I recently decided to change from virgin to now tv as I was paying too much. Based on my experience this is the worst mistake I’ve made in a long time. Ive has a series of engineers excluding 1 basically botch my installation meaning that since 13th ...

Landline Number Porting

I am considering signing up to broadband/telephone with NowTV but am getting confusing messages about whether my landline number is transferrable.  There is no specific information on the site about this. I am currently on Cable with Virgin Media, an...

Resolved! Helpline number

I am having issues with my internet dropping, quite regularly and getting more frequent. I have a 2 and a half year old Hub 1 which is hot to the touch and wanted to change to a Hub 2 to see if this was more stable. I have not been able to find a tel...

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