Cannot run technical checks

[Anonymous User]

This is what the website shows me:

"We couldn’t find your payment details.
Sorry, we can’t run any checks on your line until you add payment details to your account."

My payment details are up-to-date — I've been paying by Direct Debit for many months.

What can I do?

[schnapps · Accepted solution]

Hi @Anonymous User 

Sounds like a similar problem that this forum member is having in this similar linked thread below.

i don't know the answer apart from get in touch with NowTV directly.

https://community.nowtv.com/t5/Account-Billing/Now-TV-Website-problems/m-p/555160#M15790 

[Anonymous User]

Hi @schnapps , thank you very much for the link and for the customer support email address included there. Will try to contact them.

[schnapps]

Hi @Anonymous User 

Because you are a NowTV Broadband customer then if you want to save time maybe try the telephone number on the link page below.

Don't worry if the link says complaints, the telephone number will get you through to the NowTV Broadband Team for further assistance & help.

Hope you get it resolved.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1