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Setup & Performance

Discussions

Internet

My Internet has been connecting and disconnecting on and off the past few days now. It's done this a few times throughout the year for no apparent reason? So frustrating. 

Lw1961 by Advocate
  • 163 Views
  • 1 replies
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Wont load on tablet

The app works fine on all tvs and my phone and it was working fine on my tablet until last week.now when I load on my tablet I get a screen that says notifications be the first to know.there is no next button or nothing to click so it's just stuck on...

Debby by Mentor
  • 585 Views
  • 9 replies
  • 4 thanks

Connection dropping

Hi, broadband has been pretty rubbish in the last couple of days, service disconnects several times a day and the self healing / connection keeps showing when the line goes off, sometimes it takes several minutes before getting back online. I am in B...

vincepa by Advocate
  • 520 Views
  • 4 replies
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Hub dropping connection several times a day

I have seen issue in last 7 days hub disconnecting several times a day, on average 30 times in 24 hours. Had 2 engineer visits they changed master socket and checked line but not able to find any fault.Following is the stats from hub: https://ibb.co/...

Broadband Speed Test

How does NOW test the speed? They say my speed is 70mps, yet my computer, and Amazon apps keep stalling and my two alternative broadband test says the speed is 19mbs download! Something smells fishy here!!!!

bjenks92 by Advocate
  • 1451 Views
  • 5 replies
  • 1 thanks

slow download speed

My download speed is extremely slow.  I connected my laptop to the hub with  a LAN cable.  The bt wholesale says 13.5 mbps.  But the now tv broadband check came back as 28.5 mbps which i know is wrong.  Streaming is a nightmare. Any ideas?

Now tv works on my TV and not on any other device

Hello.I pay for everything on now tv , the cinema, sports ect. It all works on my Tv and not on my laptop. I'm on the same account I use for my tv, and I am not watching Now on my laptop when someone else is watching it on the tv, its either one or t...

Orchid by Advocate
  • 188 Views
  • 1 replies
  • 0 thanks