slow download speed

[horace2k]

My download speed is extremely slow.  I connected my laptop to the hub with  a LAN cable.  The bt wholesale says 13.5 mbps.  But the now tv broadband check came back as 28.5 mbps which i know is wrong.  Streaming is a nightmare.

Any ideas?

[redchiz1]

@horace2k 

I'm not sure those figures make sense to be honest. Sadly, NOW won't respond to you on here, you need to contact them directly through the usual customer service channels. 

[Jayach]

As well as contacting Now, could you give us the following info:

What do you get on a wired test from: 

Speedtest by Ookla - The Global Broadband Speed Test

What sync /access line speed does the router show:

Broadband download and upload speeds explained (nowtv.com)

And just what do Openreach think you line capable of:

 BT Broadband (btwholesale.com) (if the phone number checker doesn't work, use the address checker instead)