19-04-2024 21:59
The connection is really slow today. I am getting less than 1 Mbps speed on 36 Mbps plan.
Is there any issue today with the service?
20-04-2024 13:44
@Ravi
Broadband staff won't be coming onto help. See this link.https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for
Below are some standard things you can and probably have done before calling the team.
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
This link also shows any planned outages as well wide spread faults.https://help.nowtv.com/service-status
You need to call the broadband team. See link for number.https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
