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Jackie15
Advocate

Internet down

Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.

1 Solution
Lou87
Mentor

Same here in Tunbridge Wells, it has been down since 6:30pm with no sign of it being fixed

View solution in original post

44 Replies
Mel1
Mentor

Hello! My internet down too. But mobile signal awful where I live so currently outside using data to find out what's going on... don't suppose they gave you any time frame.

 

Thanks I'm in mid wales xx

Jackie15
Advocate

I rang this morning. Said up to 24 hours. I seem to have 3 green lights now, but TV still searching for internet and when i do the online check it's still saying broadband down

schnapps
Legend 5
Legend 5

Hi @Jackie15 

 

I would be tempted to switch the power off to your Router and TV by unplugging it at the mains outlet for a minute, restart the Router (give it 5 minutes where hopefully the three green lights will show again, then switch back on your television).

Jackie15
Advocate

Thanks I'll give it a try

schnapps
Legend 5
Legend 5

Hi @Jackie15 

 

No guarantee it will work, but worth a try.

Lou87
Mentor

Same here in Tunbridge Wells, it has been down since 6:30pm with no sign of it being fixed

Mel1
Mentor

Mine seems to go off and on every night after 8pm. Can't call them then either to moan. Very frustrating, assumed that was what was happening again. But it has been down since 7 here! Nightmares.

Lou87
Mentor

Every night? That must be so frustrating! Ours was awful for months but had no issues since they upgraded our router…no issues until now of course 😂

RH1
Occasional Poster

Still down in Tunbridge wells

Lou87
Mentor

Thanks @gavs82008 it seems to have just come back up for us but for how long no one knows!

Whyhaveone
Mentor

Still down in Chandlers Ford. Since 18.30 Wednesday.

gavs82008
Legend 5
Legend 5

@Whyhaveone 

Call the team for an update. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expec...

 

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480
FYI that I do not work for NOW, just a NOW customer trying to help
Whyhaveone
Mentor

Thanks. However, they should have a live update on their website for all to see.

Afae
Advocate

Agreed, they're going to burn out their customer service getting everyone to call, when it could just be a simple update thread 🤷‍♀️

Lou87
Mentor

So i got through to them after a little hold time and they advised it is actually a BT outage that is affecting the whole UK but mainly to the south in the Weald areas, BT are working to fix and have only given a rough window of 24-48 hours for the fix. Mine has come back in Tunbridge Wells but still nervous it may go again.

gavs82008
Legend 5
Legend 5

@Lou87 

Indeed, something that broadband NOW customers HAVE to bare in mind, is that the broadband is supplied by BT/OpenReach as we use their network. So if something goes out, then it's up to OpenReach to sort out. 

FYI that I do not work for NOW, just a NOW customer trying to help
Falcon
Advocate

Remember we pay NOWTV not OPENREACH so in my view it's not good enough for for nowtv to pass to the buck. As a customer of NOWTV I expect THEM to fix what ever problems they have. You take my money YOU SORT SORT IT

Cheddar
Mentor

Winchester is out again ....  for about 15 mins so far

gavs82008
Legend 5
Legend 5

@Falcon 

This is a customer forum, directing the statement "YOU" will have zero power for what you are trying to do. 

 

And yes NOW supply you the internet, however ITS NETWORK is OWNED by OpenReach and not NOW. So they HAVE to RELY on OpenReach to fix it. 

 

At best NOW can provide discounts/refunds. 

 

Also its not Now TV anymore, it dropped the TV part of the name from March. It is just called NOW.

FYI that I do not work for NOW, just a NOW customer trying to help