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Afae
Advocate

Re: Internet down

Agreed, they're going to burn out their customer service getting everyone to call, when it could just be a simple update thread πŸ€·β€β™€οΈ

Lou87
Mentor

Re: Internet down

Thanks @gavs82008 it seems to have just come back up for us but for how long no one knows!

Lou87
Mentor

Re: Internet down

So i got through to them after a little hold time and they advised it is actually a BT outage that is affecting the whole UK but mainly to the south in the Weald areas, BT are working to fix and have only given a rough window of 24-48 hours for the fix. Mine has come back in Tunbridge Wells but still nervous it may go again.

gavs82008
Legend 5
Legend 5

Re: Internet down

@Lou87 

Indeed, something that broadband NOW customers HAVE to bare in mind, is that the broadband is supplied by BT/OpenReach as we use their network. So if something goes out, then it's up to OpenReach to sort out. 

Cheddar
Mentor

Re: Internet down but back up

also back in Winchester....  not at the speed it should be - only 10 mbps rather than 65 download but at least a connection now...

Sanat
Mentor

Re: Internet down

Facing  same issue at Cardiff  too 😞  Internet still down.

Falcon
Observer

Re: Internet down

Remember we pay NOWTV not OPENREACH so in my view it's not good enough for for nowtv to pass to the buck. As a customer of NOWTV I expect THEM to fix what ever problems they have. You take my money YOU SORT SORT IT

Cheddar
Mentor

Re: Internet down AGAIN

Winchester is out again ....  for about 15 mins so far

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Svv
Advocate

Re: Internet down

What number are you calling, I can’t find anyway to make telephone contact?

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WildPerson
Advocate

Re: Internet down

Same here (Cardiff) so frustrating whilst working from home!! 

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