Broadband outage in Canning Town area

[julija]

Hi,

I've been without internet service since Thursday, 17th of November. I raised a few tickets but didn't get any further updates other than confirmation that there is an outage in the Canning Town area, and engineers are working on it.

When can I expect service to be back, and what is the scope of the issue?

Thanks!

[gavs82008 · Accepted solution]

@julija 

This is a customer to customer forum, so don't expect any staff to post on the status of network connections. You need to call the broadband team, see link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[julija]

thank you! @gavs82008