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julija
Mentor

Broadband outage in Canning Town area

Hi,


I've been without internet service since Thursday, 17th of November. I raised a few tickets but didn't get any further updates other than confirmation that there is an outage in the Canning Town area, and engineers are working on it.


When can I expect service to be back, and what is the scope of the issue?

 

Thanks!

1 Solution
gavs82008
Legend 5
Legend 5

@julija 

This is a customer to customer forum, so don't expect any staff to post on the status of network connections. You need to call the broadband team, see link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

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2 Replies
gavs82008
Legend 5
Legend 5

@julija 

This is a customer to customer forum, so don't expect any staff to post on the status of network connections. You need to call the broadband team, see link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
julija
Mentor

thank you! @gavs82008