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Anonymous User
Not applicable

Internet down

Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.

1 Solution
Lou87
Mentor

Same here in Tunbridge Wells, it has been down since 6:30pm with no sign of it being fixed

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46 Replies
Anonymous User
Not applicable

My internet also down. Suddenly stopped and not working from half an hour

julija
Mentor

internet down for me too

gavs82008
Legend 5
Legend 5

@julija @Anonymous User @Anonymous User 

You’ll need to call the broadband team and see what the situation is.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@julija 

Replied to the thread you started.

https://community.nowtv.com/t5/Setup-Performance/Broadband-outage-in-Canning-Town-area/td-p/592552/j...

FYI that I do not work for NOW, just a NOW customer trying to help
julija
Mentor

Hi,


I've been without internet service since Thursday, 17th of November. I raised a few tickets but didn't get any further updates other than confirmation that there is an outage in the Canning Town area, and engineers are working on it.


When can I expect service to be back, and what is the scope of the issue?

 

Thanks!