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Anonymous User
Not applicable

‎01-09-2021 22:51 - edited ‎01-09-2021 22:54

Internet down

Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.

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1 ACCEPTED SOLUTION
Lou87
Mentor

‎01-09-2021 23:20

Same here in Tunbridge Wells, it has been down since 6:30pm with no sign of it being fixed

View solution in original post

46 REPLIES 46
Lou87
Mentor

‎02-09-2021 10:35

In response to gavs82008

Thanks @gavs82008 it seems to have just come back up for us but for how long no one knows!

Anonymous User
Not applicable

‎02-09-2021 9:17

In response to Anonymous User

Still down in Chandlers Ford. Since 18.30 Wednesday.

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gavs82008
Legend 5
Legend 5

‎02-09-2021 9:19

In response to Anonymous User

@Anonymous User 

Call the team for an update. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expected

 

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480
FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎02-09-2021 9:22

In response to gavs82008

Thanks. However, they should have a live update on their website for all to see.

Anonymous User
Not applicable

‎02-09-2021 9:49

In response to Anonymous User

Agreed, they're going to burn out their customer service getting everyone to call, when it could just be a simple update thread 🤷‍♀️

Lou87
Mentor

‎02-09-2021 10:41

In response to Anonymous User

So i got through to them after a little hold time and they advised it is actually a BT outage that is affecting the whole UK but mainly to the south in the Weald areas, BT are working to fix and have only given a rough window of 24-48 hours for the fix. Mine has come back in Tunbridge Wells but still nervous it may go again.

gavs82008
Legend 5
Legend 5

‎02-09-2021 10:52

In response to Lou87

@Lou87 

Indeed, something that broadband NOW customers HAVE to bare in mind, is that the broadband is supplied by BT/OpenReach as we use their network. So if something goes out, then it's up to OpenReach to sort out. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

‎02-09-2021 11:54

In response to gavs82008

Remember we pay NOWTV not OPENREACH so in my view it's not good enough for for nowtv to pass to the buck. As a customer of NOWTV I expect THEM to fix what ever problems they have. You take my money YOU SORT SORT IT

Anonymous User
Not applicable

‎02-09-2021 12:12

In response to Anonymous User

Winchester is out again ....  for about 15 mins so far

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