01-09-2021 22:51 - edited 01-09-2021 22:54
Internet down in Benfleet Essex. Called and recorded message says they are aware of problems in several areas and engineers are working on it.
Solved! Go to Solution.
01-09-2021 23:20
Same here in Tunbridge Wells, it has been down since 6:30pm with no sign of it being fixed
02-09-2021 10:35
Thanks @gavs82008 it seems to have just come back up for us but for how long no one knows!
02-09-2021 9:17
Still down in Chandlers Ford. Since 18.30 Wednesday.
02-09-2021 9:19
@Anonymous User
Call the team for an update.
NOW Broadband customers can get in touch anytime between 8am–11pm.
02-09-2021 9:22
Thanks. However, they should have a live update on their website for all to see.
02-09-2021 9:49
Agreed, they're going to burn out their customer service getting everyone to call, when it could just be a simple update thread 🤷♀️
02-09-2021 10:41
So i got through to them after a little hold time and they advised it is actually a BT outage that is affecting the whole UK but mainly to the south in the Weald areas, BT are working to fix and have only given a rough window of 24-48 hours for the fix. Mine has come back in Tunbridge Wells but still nervous it may go again.
02-09-2021 10:52
Indeed, something that broadband NOW customers HAVE to bare in mind, is that the broadband is supplied by BT/OpenReach as we use their network. So if something goes out, then it's up to OpenReach to sort out.
02-09-2021 11:54
Remember we pay NOWTV not OPENREACH so in my view it's not good enough for for nowtv to pass to the buck. As a customer of NOWTV I expect THEM to fix what ever problems they have. You take my money YOU SORT SORT IT
02-09-2021 12:12
Winchester is out again .... for about 15 mins so far