@liamm21
You can rant all you want on here, but it’s just to your fellow customers, who can’t do much more than sympathise 😢
What I wonder though, is why you put up with it for so long? If you were getting 75/25 for so long, then some deterioration must have caused the drop to 40/10, and while Now are correct that this may be for Openreach to fix (always assuming that Now weren’t deliberately throttling you now you are out of contract, an accusation so serious that if you believe this to be the case, you should take the matter to Ofcom), they would be incorrect to say they could do nothing about it, as it is them who should be contacting Openreach on your behalf to get this fixed.
But what speed did Now guarantee you for those six years? If they are charging you in the seventh year on the same basis as the earlier contract, they should be offering you the same service as on the earlier contract.
It can be a bit of a crapshoot who you get when you talk to Now Broadband; if you try again, you may get someone more sensible. And if not, politely but firmly request to be escalated until you do.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
