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Chelsea1996
Newbie

Broadband

I’m currently finding that my broadband runs so slow on my phone, to the point I can’t even get onto anything I’m having to use my mobile data cause the internet is rubbish and you pay over the odds for what????

3 REPLIES 3
chilli2
Elite 2

have you used an app such as wifi anylzer ( android)

is this just your phone?

do you have an apple device with private relay activated?

gavs82008
Legend 5
Legend 5

@Chelsea1996 

You could try splitting the bands. Might not make much a difference but it’s what support will say.
https://help.nowtv.com/article/improve-broadband-speed

Outside of that you have sensible suggestions from @chilli2 

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite 2

@Chelsea1996Does the broadband only run slow on your phone, or is on other devices?

Is your phone an apple phone? there is a flaw/bug/issue function Feature on Iphones that can seriously slow down internet connections over wifi called private relay