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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Moving now broadband to my new home

Hi, I'm moving to a new home and called the number provided on the website (03300412462) to arrange the installation and was told to call 0333200800. My problem is that this number doesn't work! Is there an email address to contact Now or does anyone...

Bill hasn’t been taken out

We had the engineers come out to switch the broadband which is all done and it’s working. However on my account it says ‘bill overdue’ when my correct bank details are on there and when I click ‘pay now’ nothing comes up. When I go to my bills and pa...

Broadband setup

How do I find out if now have taken over my phone line early. We are due to switch to them on 13th but our internet has stopped working and the current provider can’t find a fault. 

Cancel broadband charge?

Hi!Im looking to switch from plusnet  broadband to NowTV. Looking at the £18.99 p/m 12 month contract. Could someone please advise what the cancellation charge is if I left early? Also, if I were to move house within the 12 month contract, could I tr...

Refunds

I have left NOWTV and wonder if anyone knows how long it takes to get the refund of charges.  They were due to be paid (as it says on the invoice ) on 2nd July, but nothing yet.Nothing wrong with the service , just the out of contract charges are ver...

Pro-rata charges

I had a 12 month Fab Fibre contract expiring on 14th July 2020. I got an email with a new deal for Fab Fibre if I renew my contract for another 12 month.I called the call centre today to sign the new contract for the deal I got in the email, today is...

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