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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Refund

I have been charged for a free trial and I didn’t even set up cinematic now tv I set up a free trial for 3 months for entertainment and I’ve been charged 3 times for both entertainment and cinematic when I already cancelled subscription on my iphone

Karlie by • Advocate
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Resolved! Cancel my payement method for TV Subscription ?

Hello, Only wanted "Now Broadband" and not interested by TV membership. But it forced me to add my paymenet method for TV membership. 1st question is why? How can I remove the payement method associated to TV membership?Thanks for your help in advanc...

KDub by • Newbie
  • 529 Views
  • 1 replies
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Broadband early cancellation - credit

The broadband we had was cancelled by new tenants moving into the property, before the one with NOWTV was set to run out. On the account in payments it says -£20 (roughly) is due on the 23rd September, because of the cancellation by other people. Doe...

AJ_xx by • Advocate
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Wrong payment

Hello,I received an email from Now letting me know that my NOW Broadband Membership is out of contract.The do nothing option in the email was to continue with my existing membership of £25.50 a month.I did nothing but my payments have now jumped to £...

David_P by • Newbie
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Resolved! Free trial devices

I’ve just purchased a £1 for 3 months cinema offer, which states that I can only watch on 1 device. However, I’d like to know if that means only 1 device at a time, so I can sign in and watch on 1 device (my iPad), and then sign out and into another ...

Resolved! Mobile 6 month pass Membership no longer working

Hi,Back in August, I purchased the offer of a 24hr NowTV Sports Day Pass, with the added bonus of a 6 month Mobile pass Membership. This was working OK until a few days ago, when I changed my account password and now I have lost the benefits of the 6...

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