Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Updating address - no Welsh counties!

Just been chased to update details, my home address has changed - so my address gets picked up off my post code, but the 'County' field is blank.....and no counties outside of England are offered (even though i have put my postcode in and the system ...

Resolved! Paramount plus offer

I signed up for 6 months cinema with free paramount plus but haven’t received a code or anything to get my free paramount. Do I need to wait or is anyone else having an issue? Only reason I signed up really!

updating card details/billing address

I need to update my card details but when it comes to inputting my billing address it won't accept it. The Find My address option when taken is not accepted. Specifically, it is the House Number* section where it won't accept my house name. I have tr...

Taking payments when informed on the phone nothing to pay for next month

Hi all So moved house, made payment this month over the phone as not usual amount. Telephone operator said the amount took payment and said nothing to pay next month, then few days ago took payment of another amount . Like they have split the paymen...

Account number

Hi all, Does anyone know where I can find my NOW account number? Thanks

canceling now mebership

im trying to cancel my membership and keep getting the message Sorry, something went wrongWe couldn't send you the email to verify your email address. Please try again. any suggestions?

Now Booster

I have cancelled my membership but I keep getting charged for now booster and I cant seem to find an option for cancelling this. Please help.

Paid membership but can’t watch

NOW took the £6.99 out my account on 9th October but I’m getting emails every day saying I haven’t paid it and it will not let me watch anything but I can see it’s gone out of my account and it states on the previous payments it was taken on 9th Octo...

now tv will add boost without your knowledge

i bought now tv just over a week ago (8days) I paid the start up fee of £6.99 for the 6month promotion. I didn't know of the quality of the player until after I bought it (spoiler it's god awful) i didn't know what a boost was until it appeared on ...

Change of billing date

Hi there. Does anyone know how you change the date of monthly payments? I’ve gone into accounts and billing but there’s no option to change it

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