So moved house, made payment this month over the phone as not usual amount. Telephone operator said the amount took payment and said nothing to pay next month, then few days ago took payment of another amount . Like they have split the payment. I had credit on leaving old property and my account has had the discounts restored but is this standard practice to say one thing and do another. Is it only the phone where you can speak to someone ? Also can someone also drop info on the complaints below thanks
Phone only to speak to them; Live Chat doesn’t cover Broadband.
But you can email customerservices@ NowTV.com (take out the space).
As regards complaints, Help is, as ever, your friend:-