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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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2nd Name on Account

I'm going away for few months and I want my wife to able to contact now tv if anything arises.  At the moment I can't see anyway of adding a second person to the account. When this happen last time she was unable to get help with the Internet. 

Resolved! Devices

have taken some devices off only have two on there now but it won't let me add any says I have reached my limit surely if I am paying for the service i should be able to have 6i understand you can't keep changing them but should not let you delete th...

Over charged

Hi I’ve been over charged signed up to films for £8.99 and been charged twice on same day one at 21.14 and one at 21.16 how do I get one back p,ease 

Broadband

W shave jst moved our internet to our new home it is supposed to activate today when online on my account it’s saying I need to make a payment yet all payments are up to date. Is this going to effect the internet turning on today or 

Still getting charged for Sky broadband

I recently joined NowTV braoadband and I'm generally happy with the service. However, I just received a bill from my old provider Sky. I thought NowTV takes care of cancelling existing services (except Virgin). Am I incorrect, do I need to do this my...

BILLING ISSUE

Can someone help me please? I've changed my direct debit details and NOWTV have failed to take the payment this is for my broadband, I've now received an email stating my services will go off in ten days I cannot make a call to them their online chat...

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