Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Late payment

I phoned nowvtv 2 weeks or so ago as i had found myself in pozition not able to pay untill 27th april. I spoke with someone then who said notes on system to pay bill plus next on this date. I recieved email saying services may be cut until bill paid....

Resolved! I don't know if I have initiated an account or a free trial

Hell my name is Evan and today I signed up for Now TV. Because of Covid19, obviously I cannot contact anyone to answer a question I have. "I don't know if I have initiated an account or a free trial" I really want the free trial option. I would b...

Payment error - want to throw device out of window

Hi from lockdown everyone. Hoping someone can help me. I am unable to update card details, error message each time (‘some of those card details aren’t valid’) Browsed forum and tried tips suggested for others.. 0 before door number, different browse...

Payment details

Helloit's about 2 weeks I m still trying to insert my card details but I got always the same error message: "oops something went wrong".I have tried 3 different cards (no issues with any of them, I m using Netflix, amazon, etc..)..same problem.No li...

Where can i find my telephone number for my phoneline and broadband package due to go live on Monday

Where can i find my telephone number for my phone and broadband package due to go live on Monday the 20th of April 2020?

Requesting Refund

Dear Team, In March I came to India and stuck in COVID-19 lockdown.Until recently I didn't have access to good internet and laptop too.So, I couldn't cancel my NOW TV membership which was supposed to end by 4-Apr.Now I was deducted 11.99 GBP for this...

Outstanding payment but no bill

We are waiting for the broadband to be set up but it saying unable to as there an outstanding payment but on the bill page there is nothing? What's going on?

Billed for a whole year of Sky Sports we never used

Somehow, on some account we don't even use, we've got signed up Sky Sports at £30 odd quid a month, a year ago. I just noticed it going through my bills.We already paid for the Sky Sports season pass which we HAVE used.I've no idea how we got signed ...

Billing issues

I understand these strange times we are in at the moment but can anyone point me in the direct of a now TV phone number so I can discuss my bills with a human being Thanks

Getting in touch outside of Live Chat

Hi guys, I appreciate these are trying times and Live chat is not available, however I need assistance as I have bought the wrong Pass and cannot find any way to contact NowTV to rectify this. Can someone please reach out to me with an email or telep...

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