cancel
Showing results for 
Search instead for 
Did you mean: 

Setup & Performance

Discussions

Engineer visit

How can I get in contact to rearrange a person coming to my house without calling? I can’t call to rearrange but need to change the date of someone coming to install the new broadband 

2001 by Newbie
  • 277 Views
  • 2 replies
  • 2 thanks

Resolved! NOW broadband is down for us in Haverfordwest

Glad to see your post @Vivvy  as this  confirmed it wasn't just us. It looks like a county wide problem. Maybe just NOW - as our neighbours have internet. Not sure what NOW are doing or how we get updates. 

Ingles by Advocate
  • 1065 Views
  • 2 replies
  • 1 thanks

Broadband

no broadband in NG19. Appalled at how often now tv internet goes on and off. And it’s always a problem at their end or the outside line. Why am I paying for something that turns itself off often. I understand it being slow at peak times but it just c...

Cast help

I downloaded the Now app and bought the sports package to watch the us open. I can watch it on my phone but the cast icon - the square with semi circles in the corner on the top right of the screen, is there but it's dull and won't let me press to co...

Resolved! New WiFi user.

7 days with new router - great on Ethernet to desktop - very POOR more than 15feet away. Get buffering in room below desktop & hardly works at all in downstairs front room. 

Ray1 by Advocate
  • 2079 Views
  • 7 replies
  • 1 thanks

Phone line

So I’ve purchased a broadband & phone package.how does it work with a phone line? Previous with BT I was given a BT landline phone with the package but didn’t receive one with Now. Will any landline work ? Because I was told I’d need a new phone numb...

Becky_n by Advocate
  • 343 Views
  • 2 replies
  • 1 thanks

No wifi even after activation date

Really at my wits end here. Activation date was the 21st, the wifi connection hasn't worked at all, called them on the 22nd, was told it was a problem with the end user and that an openreach engineer visit was needed so we booked one in for the next ...

elynch17 by Advocate
  • 928 Views
  • 5 replies
  • 0 thanks