Broadband

[Broadbanderror]

no broadband in NG19. Appalled at how often now tv internet goes on and off. And it’s always a problem at their end or the outside line. Why am I paying for something that turns itself off often. I understand it being slow at peak times but it just completely turns off. I’m forever having to use my phone data as a WiFi. Would never recommend and will never come back to now tv once my contract is up. 

[gavs82008]

@Broadbanderror 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1