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Setup & Performance

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NO INTERNET

So my activation date was supposed to be the 12th August and is supposed to activate before midnight it’s now 1.25am and no internet, I’m still having to hotspot my phone to work from home because I’ve been waiting two weeks for today!! I’ve looked a...

Now TV Hub 2

Hi ,My now broadband Hub2 (router) as stopped working no power going to it which leaves me with no internet can I order a new one or will I have to buy one not bothered whichever is the fastest as I need my internet for work. Regards Leanne

Internet keeps dropping

Hello, It happens every day between 10am-12pm.  There's no internet connection for ca 2 minutes and after 10-15 minutes it happens again in the recent weeks. The connection used to drop also between 1am-2am few weeks ago. Have you got any idea what t...

Broadband dropping

Hi there My broadband has been dropping on a regular basis over the past week. I am working from home and have had three Teams meetings fail this afternoon due to connection issues and it is becoming infuriating. I have run the connection check and c...

Google Wifi

Can anyone please tell me if Google wifi works with Now TV fibre ? I'm due to have it all go live next week and would be rather disappointed if it doesn't ! I currently have Sky Fibre and it works seamlessly !! But if it doesn't work, I need to find ...

quality

So I'm on the Super Fibre deal with NowTV, while surfing the net I thought I'd try YouTube, through 3 different brower's  to find couldn't play videos above 720p with 5GHz enabled, also tried wired was better but still had issues, can anyone help? I'...

Windows 10 App broken

howdy, I installed Avast (Free version) and immediately after doing so, I was unable to launch Now TV in the usual way, by playing an episode from nowtv.com, and it launches the app as normal.  The app launches, then after 20 seconds closes again, wi...

Dropped connection

Hi, our connection has dropped and other solutions are not working. I tried to book an engineer but the system forwarded me to call to book one to see our box. I’ve been on hold for 15 minutes now, and want to be able to book an appointment- preferab...

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