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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 5 replies
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Device limit falsely said reached limit

HelloI've got a BT TV box where I access the app. I’ve also got a Roku stick in bedroom. I can’t watch the stick as it says I’ve reached device limit. Ive tried turning on App in Now tv and exiting properly as per guidance and I’ve waited over 10 min...

Resolved! Now TV with built in chromecast

Hello.  Just signed up for the Now TV sky sports package. It works on my phone, however, I can't cast into the Built in chromecast came with my Sony Bravia and Nvidia Shield. I tried both but no luck. It just throws me an error when I started playing...

Resolved! Streaming problems

Constant problems since football has returned though ad signed up £25 reduced price for 3 months and constantly problems seems to be a major moments every game this has been !!  “Sorry there was an error in the player” then ”Unknown page error” 

Youtube App stopped working

I have got 2 NOW sticks, the YouTube app on both has stopped working, clicking on it just takes me to a blank screen,  I can access YouTube via one of the TVs smart apps and via my PC and tablet.  I have checked updates and the sticks have the latest...

Unable to stream when match paid for

West Ham v Man Utd. Paid to stream, from the NOW app, on my Smart Samsung TV before match started. Match would not stream. Eventually watched it my my MAC 13 inch screen. The match could not be mirrored to our TV. We have super fast broadband. Anyone...

Resolved! Fire tv sports day pass not being recognised

I am trying to watch now tv for the first time on my firestick I have signed in ok and I have purchased a sports day pass online. It shows that I have a sports day pass ready to use on my account page but when i select to start watching it I get a me...

Sky sport’s box office

Hello do we think now sky have decoupled from ROkU and Comcast are at the table steering things we may now see a more universal sky sports box office app for Apple TV, Samsung Amazon etc? you can have my money for the Joshua fight sky but you need to...

Wentey by Scholar 3
  • 0 replies
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Location Problem using Trooli Broadband

I am no longer able to play any Now content on any device connected to my Wifi.If I switch to mobile broadband it works fine.Rebooting my router twice has given me 3 different IP addresses but on each occasion I get the same error message.Contacting ...

Resolved! Integration with the tv app

I am just wondering if the Now app when you playback a film and don't finish it should be adding it to the watch now tab on the atv app so that I can easily pick it up again on a different Apple TV or even iOS device. Also if on my Apple TV I go to S...